I am an Assistant Professor of Computer-Mediated Communication in the School of Communication, Journalism, and Media at Central Michigan University (CMU), where I am starting an affiliated Communication and Social Robotics Lab (COMBOTLABS).
My research examines how people communicate with and through machines, such as human-AI communication and AI-mediated communication. Contexts for this work include but are not limited to social media platforms, augmented reality (AR), virtual reality (VR), social computing, and human-robot interaction. In particular, I am curious about how people make decisions about managing their private information in an increasingly automated world. Recent publications of mine include articles in Human-Machine Communication, Communication Quarterly, Telematics and Informatics, Computers in Human Behavior: Artificial Humans, Communication Studies, Late-Breaking Reports in the ACM/IEEE International Conferences on Human-Robot Interaction, and book chapters in the SAGE Handbook of Human-Machine Communication, De Gruyter Handbook of Media Technology and Innovation, and De Gruyter Handbook of Robotics in Society and Culture. Before CMU, I was the inaugural College of Communication and Information Postdoctoral Research Associate in the Information Integrity Institute at Tennessee’s flagship university, the University of Tennessee, Knoxville (Dr. Catherine Luther, Faculty Mentor).
Outside of academia, I was the coalition director for the Michigan Coalition for HIV Health and Safety, where I educated lawmakers about HIV and legislation to modernize Michigan’s HIV laws in Lansing, Michigan, and across the state. I am also a political consultant for political campaigns and organizations on matters related to strategic communication, including opposition research, disinformation, and emerging media and technology.
Ph.D. in Communication & Information, 2024
Kent State University
M.A. in Communication, 2020
Western Michigan University
B.A. in Organizational Communication & Gender and Women's Studies, 2017
Western Michigan University
Social media content filtering algorithms can both provide desired personalized content and ads for users. However, sometimes these recommendations can resemble individual private information. How might users navigate these experiences to best manage their private information? The present exploratory study utilizes the rules- and systems-based framework of communication privacy management (CPM) theory to explore social media users’ (N=636) experiences of privacy breakdowns with social media algorithms and investigates what users’ do in response to said breakdowns. These responses were refined using content analysis and divided into different categories of privacy breakdowns and recalibration strategies. Implications for future research surrounding human-machine communication privacy management are discussed in light of our findings.
This study explores the influence of vicarious mediated intergroup contact on individuals’ perceptions of in-group and out-group members, with a focus on observing interactions between domestic and international students. In particular, the research examines how observing cooperative VR gameplay and the comparative performance of group members affect domestic students’ attitudes toward both domestic and international groups. Employing a 2 (team gameplay outcomes, win vs. lose) x 2 (individual member performance, domestic student outperformed vs. international student outperformed) online experiment with a between-subjects design, we gathered data from 348 undergraduate students identifying as American domestic students. Findings reveal that the in-group member’s performance significantly influences positive attitudes toward both in-group and out-group members. This influence persists irrespective of the collaborative game’s outcome, underscoring the pivotal role of in-group member performance in shaping perceptions of both domestic and international students. Theoretical and practical implications are discussed.
The widespread use of Voice-Based Assistants (VBAs) in various applications has introduced a new dimension to human-machine communication. This study explores how users assess VBAs exhibiting either excessive or insufficient communication accommodation in imagined initial interactions. Drawing on Communication Accommodation Theory (CAT) and the Stereotype Content Model (SCM), the present research investigates the mediation effect of perceived accommodation on the relationship between warmth and competence of the SCM and evaluations of the VBA as a communicator and a speaker. Participants evaluated the underaccommodative VBA significantly lower with respect to its communication and evaluations of the VBA as a speaker, which were indirectly predicted by warmth and competence stereotype content models via the perceived appropriateness of the communication. The implications of our findings and future research are discussed.
Social robots have the potential to significantly impact human behavior in social settings, presenting both opportunities and challenges. This chapter explores the multifaceted influences of social robots’ cues, behavioral capacities, and affordances on human–robot interactions (HRI) and their implications for human well-being. Social robots employ various cues to engage users, and effective interactions rely on speech and dialogue recognition, visual, audio, and tactile cues, and the ability of robots to move and gesture aids in fusing verbal and non-verbal behaviors. As such, anthropomorphism and helpfulness are pivotal in shaping human perceptions of social robots. Greater anthropomorphism can build rapport and trust, but further research is needed to understand the complex relationship between anthropomorphism, helpfulness, and high-stakes scenarios. The potential benefits of social robots for human well-being are significant, as they can provide emotional support, reduce stress, and help people adopt healthy behaviors. However, it is crucial to balance the advantages and risks of using social robots to complement human interaction rather than replace it.
This paper delves into what the application of authenticity to Human-Machine Communication (HMC) can teach us about authenticity and us as HMC researchers and as a community. Inspired by the 2023 pre-conference “HMC — Authenticity in communicating with machines,” two central questions guide the discussion — How does HMC contribute to our understanding of authentic communication with machines? And how can the concept of authenticity contribute to our sense of self as researchers within the HMC field? Through the collaborative effort of 22 authors, the paper explores the re-conceptualization of authenticity and presents recent areas of tension that guide the HMC research and community. With this paper we aim at offering a gateway for scholars to connect and engage with the evolving HMC field.